Lukáš Kynkal
Senior Operations & Delivery Leader
Executive Summary
Senior Operations & Delivery Leader with 19+ years of experience leading enterprise-scale, regulated IT operations for global banking clients. Accountable for end-to-end operational performance, financial outcomes, service continuity, and workforce leadership across complex, multi-country delivery environments. Recognized for stabilizing operations, managing executive escalations, and building resilient teams that deliver predictable outcomes in high-risk, regulated contexts.
Professional Experience
Delivery Partner | Kyndryl | Brno, Czech Republic
- End-to-end operational and financial accountability for regulated banking services (€4.8M annual revenue, ~20% GP), ensuring service continuity, cost control, and regulatory compliance.
- Operational leader for a 30+ FTE organization, including 1 delivery manager, delivering Service Management across Core and Private Banking environments.
- Executive escalation authority for major incidents, operational risks, and complex client issues, maintaining service stability and client confidence.
- Key contributor to new contract signings, leading SLA negotiations with senior bank stakeholders and establishing operational governance for the next contract period.
- Drove operational modernization through AI adoption, enabling and motivating teams to improve efficiency, decision-making, and service outcomes.
Delivery Manager | Kyndryl | Brno, Czech Republic
- Accountable for operational delivery and service stability for a regulated German banking client.
- Served as senior escalation point for Service Management operations, including Incident, Problem, and Change Management.
- Led people management and operational performance of Service Management support teams.
People Manager | IBM | Brno, Czech Republic
- Managed multiple delivery teams across Service Management, Network Support, and Business Analytics.
- Drove workforce stability, talent development, and operational performance.
- Contributed to leadership development and mentoring programs.
Early Career Roles | IBM | Brno, Czech Republic
- Progressive roles in IT Operations, Quality & Analytics, Asset Management, and Service Delivery.
- Built strong foundation in operational execution, process improvement, and team leadership.
Core Leadership Skills
Operational Leadership
Financial & Commercial Accountability
Executive Stakeholder Management
Regulated Service Operations
Workforce & Talent Leadership
Continuous Improvement
AI Adoption & Enablement
Certifications & Development
ITIL v3 Foundation
Agile Leadership & Strategy
IBM Certified Manager
Design Thinking Practitioner
Manager Development Programs
License to Lead